Security & Ethics
Your data
is your identity.
Last Updated: June 24, 2024.
We build experiences, not profiles. Learn how we handle your information with the highest editorial standards.
Data Collection
Personal Identifiers
We collect your name, email, and billing information exclusively to facilitate event bookings and secure entry. We never sell your contact details to third-party advertisers.
Usage Metrics
To improve the "Pulse" of our app, we monitor how you interact with event discovery feeds. This includes search terms and categories of interest to better curate your home screen.
Device & Location Information
We request location access only when you are searching for events nearby. This data is processed on-device whenever possible.
Encryption as
a Standard.
User Rights
- check_circleRight to Erasure
- check_circleData Portability
- check_circleWithdrawal of Consent
- check_circleAccess Requests
How We Use Data
Curation
Personalizing your event recommendations based on past attendance and saved artists.
Security
Verifying transactions and preventing fraudulent ticket secondary market activities.
Innovation
Aggregated, anonymous usage data helps us optimize the app's performance.
Detailed Disclosures
Cookies & Tracking
We utilize essential cookies for session management and "Editorial Insights" cookies to understand reader behavior. You can opt-out of non-essential tracking via the settings icon in the top navigation bar. Our tracking does not follow you across the web—it stays within the Electric ecosystem.
Third-Party Partners
When you purchase a ticket, we share necessary details with the event organizer and our payment processors (Stripe/PayPal). These entities are contractually bound to protect your data and are prohibited from using it for any purpose other than fulfilling your order.
Payment
Stripe / PayPal API
Analytics
Internal Telemetry
Maps
Mapbox
SendGrid
Questions about your privacy?
Our Data Protection Officer is ready to help you with any inquiries regarding your information and how it's being used.
Contact Legal Teammail